I have a couple issues I would like to raise about my order, since the faq's page does not cover the issue of damaged products.
I recently ordered the Inuyasha Perfect Collection Vol. 2 from this website, and I received my order yesterday. however, its condition was less than perfect. When I opened the box set, I noticed that the top of two of the three plastic beds that the dvds rest in were broken.
Furthermore, The first and third discs had a lot of problems when I put them into my dvd player. They would freeze up in spots, and after a moment, would skip to a spot a minute or two forward from the spot it froze at. On one instance on the third disc, in "Part B" of the third episode, "Kikyo Captured by Naraku", the episode froze and refused to play again until I ejected the disc and put it back in. I tried my usual method of dealing with skipping and freezing, which is to skip to the next chapter and rewind to the second right after the moment it froze, but it would not even rewind at all, even after I had ejected the disc and went straight to the next chapter from the scene selection menu. I had to skip the end of that episode and go on to the next episode. Not even the "stop" or "next chapter" buttons would work, and I tried this on both of my dvd players, which are by no means bottom of the line players.
Now, my question is, is there any way for me to exchange this for a better copy of the same product? Thanks a lot.
I recently ordered the Inuyasha Perfect Collection Vol. 2 from this website, and I received my order yesterday. however, its condition was less than perfect. When I opened the box set, I noticed that the top of two of the three plastic beds that the dvds rest in were broken.
Furthermore, The first and third discs had a lot of problems when I put them into my dvd player. They would freeze up in spots, and after a moment, would skip to a spot a minute or two forward from the spot it froze at. On one instance on the third disc, in "Part B" of the third episode, "Kikyo Captured by Naraku", the episode froze and refused to play again until I ejected the disc and put it back in. I tried my usual method of dealing with skipping and freezing, which is to skip to the next chapter and rewind to the second right after the moment it froze, but it would not even rewind at all, even after I had ejected the disc and went straight to the next chapter from the scene selection menu. I had to skip the end of that episode and go on to the next episode. Not even the "stop" or "next chapter" buttons would work, and I tried this on both of my dvd players, which are by no means bottom of the line players.
Now, my question is, is there any way for me to exchange this for a better copy of the same product? Thanks a lot.
Let's be rid of it, once and for all! I can't carry it for you, Mister Frodo, but I can carry you!
- Samwise. ("Mount Doom", The Return of the King)
- Samwise. ("Mount Doom", The Return of the King)