This is my retailer review of Netflix after I was with them for the first time for the duration of 5 months. I'll try to shorten it.
Japschin Wrote:First 2 wks trial, the delivery time was fantastic. 3 dvds every other day. When the trial was over, I signed up for the 8 DVDs out plan. First month, I managed to watch about 50+ movies. 2nd month, the delivery time slowed down to getting the DVDs every 2 or 3 days. still managed to get at least 40+ movies.
3rd month, I changed my plan to 5 DVDs out since I was busy in school. The delivery time was really bad. I could send out 3 DVDs at the same time and at the same Post Office, let's say on Monday, NetFlix would check in 1 on Tuesday, 1 on Friday and 1, the following Monday. THE ADDRESS ON THE RETURN ENVELOPE IS ONLY A 15 MINUTES DRIVE FROM MY HOUSE!!!! 20 movies that month.
4th month, change to 3 DVDs Out Plan since I suspected that NetFlix slowed down my delivery because I watched too much. That was worse. My Postman came early around 12pm during that time. I remembered since I was waiting for new anime dvds to come everyday. Hence, I could finish watching 3 DVDs and return them before the last mail collection time. I sent out 3 movies around 4.30pm on Monday. NetFlix received 1 on Wednesday, another on Friday and 3rd the following Monday. Throughout the whole month, I only got 10 movies.
5th month, worst month ever, to find out if NetFlix was doing that intentionally, I sent 3 dvds out together in a priority mail envelope with delivery confirmation. NetFlix received the dvds the very next day. HOWEVER, NetFlix notified me, they received 1 DVD on the 3rd day, 2nd DVD on the 7th day and the 3rd DVD, 15 days later. The 3rd week of the 5th month, this time, I sent 3 DVDs out individually in a priority mail envelope with delivery confirmation. The 3 DVDs reached them the very next day. HOWEVER, NetFlix only checked in the 1st DVD after the 7th day it was returned. The 2nd and 3rd DVDs, NetFlix claimed that they did not receive any and threatened to charge my credit card if I did not return the movies. 6 or 7 movies that month.
I emailed the customer service department, giving them all the Delivery Confirmation #s and not to try this crap with me since I have all the #s etc.
The very next day, early in the morning, I received an email saying that NetFlix received the 2 movies which they claimed intially that they did not receive.
Customer service is very unsatisfactory. They only responded to my emails with," There is nothing we could do since there is no check-in records for the dvds you sent back.""You have 7 days to return the dvds. If not, your credit card will be charged the full retail price for each dvds" etc etc.
I believe that NetFlix looks at the user's rental history. If you are able to watch a lot, they adjust your delivery time. I watched too fast and too many, that's why NetFlix try to stall the delivery time. I have friends who live only a couple of blocks from me, they only watch 2 or 3 dvds a week and their checking in times are superb, always the very next day, max 2 days. 2 other classmates, who watch as much as I do, they live only 5 mins away from the address on the return envelope, they got the same crappy, lousy delivery time as I did.