10-09-2004, 02:22 PM
r00ster Wrote:If only more sellers understood that's how it worked... too many sellers out to only make a sale to a person one time ever. Not enough sellers tryin' to build repeat buyers/bidders.
Yup, they didn't realise that by providing good CS, they are getting repeated customers. Maybe some of them only want to get as much feedback as possible since repeated customers' feedbacks do not increase the feedback counts.
I just read that awesome seller's new feedbacks. 8 of the feedbacks were from a repeated customer in Korea. The buyer's purchase of $400 was lost in transit but the seller sent another one to replace it for him out of his own pocket. The buyer is so happy with the seller that he/she made 8 more purchases totalling up to abt $2000.
That's what I call a happy customer and good business practice. :p
