Ebay buuuuuuuurn... on me. :(

[r00ster]

Yup, they didn't realise that by providing good CS, they are getting repeated customers. Maybe some of them only want to get as much feedback as possible since repeated customers' feedbacks do not increase the feedback counts.

I just read that awesome seller's new feedbacks. 8 of the feedbacks were from a repeated customer in Korea. The buyer's purchase of $400 was lost in transit but the seller sent another one to replace it for him out of his own pocket. The buyer is so happy with the seller that he/she made 8 more purchases totalling up to abt $2000.
That's what I call a happy customer and good business practice. :p

That's awesome. You'd think that kind of business sense would come naturally to most people... but that's giving a lot of credit to the rest of the Ebay populace, I suppose. Personally, I thought of it as a big milestone when I had my first repeat buyer/bidder show up...

You should definitely link us to that buyer, as word of mouth is always a nice way to repay good customer service. ...or bad customer service. ...but your story is definitely an example of "over and above" good service.