10-01-2004, 03:06 PM
Here's another positive story about how there are some excellent sellers on Ebay. This is an email I received from a seller after winning and paying for my item:
"Sir,
Thanks for the quick payment but I have some bad news for you and I. When I was taking the jersey you won out of it protective plastic to refold it to ship it to you, I discovered that it had a huge tear in it and it is not suitable for sale. This is the first time I have had this problem. In the future I will inspect the jerseys first before I enter them on Ebay for auction. Otherwise I will refund your money. I already left you positive feedback.
If you would like I will send you (2) Authentic Mitchell & Ness 49ers' Joe Montana (white & red - size 48) jerseys instead of the Authentic Mitchell & Ness 49ers' Ronnie Lott (red - size 48).
I will also actively try to find the original jersey I supposed to sell you and get back with you if I do.
Sorry for the problem and I will insure that it doesn't happen again."
Eventually, we agreed on him giving me 1 jersey for half the amount I paid for the other one and him refunding me the other half. I already received the refund through Paypal. Now I just have to wait for the package. That is excellent customer service and going above and beyond what he had to do IMO.
"Sir,
Thanks for the quick payment but I have some bad news for you and I. When I was taking the jersey you won out of it protective plastic to refold it to ship it to you, I discovered that it had a huge tear in it and it is not suitable for sale. This is the first time I have had this problem. In the future I will inspect the jerseys first before I enter them on Ebay for auction. Otherwise I will refund your money. I already left you positive feedback.
If you would like I will send you (2) Authentic Mitchell & Ness 49ers' Joe Montana (white & red - size 48) jerseys instead of the Authentic Mitchell & Ness 49ers' Ronnie Lott (red - size 48).
I will also actively try to find the original jersey I supposed to sell you and get back with you if I do.
Sorry for the problem and I will insure that it doesn't happen again."
Eventually, we agreed on him giving me 1 jersey for half the amount I paid for the other one and him refunding me the other half. I already received the refund through Paypal. Now I just have to wait for the package. That is excellent customer service and going above and beyond what he had to do IMO.